You must register your Product with us within 45 days of delivery, otherwise you will not be able to claim through this Product Warranty in the future.
You can register your Product through our website alphadecking.co.uk by completing and submitting the product warranty registration form, answering some questions, and uploading some photos of your installed Product. If you do not do this within 45 days of delivery of your Product, you will not have the benefit of this Product Warranty in the future.
Register your warranty here - REGISTER WARRANTY
Alpha Composite Decking the ("product(s)")
Alpha Decking Ltd (“Alpha Decking”) warrants to the original purchaser (“Purchaser”) that, for the period of fifteen (15) years from the date of original purchase for a residential application, under normal use and service conditions that: Alpha Composite Decking, the ("product(s)"), shall be free from material defects in workmanship and materials, and shall not split, splinter, rot or suffer structural damage from termites or fungal decay. If a Purchaser discovers a defect in the product within the warranty period, the Purchaser shall notify Alpha Decking in writing to the following email address: email@example.com.
DISCLAIMER OF WARRANTIES: EXCEPT FOR THE EXPRESS WRITTEN WARRANTY CONTAINED HEREIN, ALPHA DECKING MAKES NO OTHER WARRANTIES, GUARANTEES OR INDEMNITIES, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, COURSE OF DEALING, USAGE OF TRADE, CUSTOM OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY AND IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH OTHER WARRANTIES, GUARANTEES AND INDEMNITIES ARE HEREBY DISCLAIMED, OVERRIDDEN AND EXCLUDED FROM THIS TRANSACTION. UNDER NO CIRCUMSTANCES WILL ALPHA DECKING BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST SALES, LOSS OF GOODWILL, USE OF MONEY, USE OF GOODS, STOPPAGE OF WORK, OR IMPAIRMENT OF ASSETS), WHETHER SUCH DAMAGES ARE SOUGHT IN CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE, AND ALPHA DECKING’S LIABILITY WITH RESPECT TO DEFECTIVE PRODUCTS SHALL IN NO EVENT EXCEED THE REPLACEMENT OF SUCH PRODUCTS OR REFUND OF THE PURCHASE PRICE, AS DESCRIBED ABOVE.
Alpha Decking reserves the right to request additional information in connection with the warranty claim. If Alpha Decking determines the Purchaser’s claim is valid upon confirmation by an authorised Alpha Decking representative of the defect, Alpha Decking’s sole responsibility shall be, at its option, to either replace the defective item or refund the portion of the purchase price paid by Purchaser for such defective item, as set out below (not including the cost of its initial installation or delivery). This warranty shall not cover and Alpha Decking shall not be responsible for costs and expenses incurred with respect to the removal of defective products or the installation of replacement materials, including but not limited to labour and delivery. The foregoing remedies are the SOLE AND EXCLUSIVE REMEDY FOR BREACH OF ANY WARRANTY.
For purposes of this warranty, a ‘residential application’ shall refer to an installation of the product(s) on an individual residence. If a valid warranty claim is made during the valid warranty period after the original purchase date, then the Purchaser's recovery will be prorated as indicated below. If Alpha Decking is providing replacement materials, it may elect to replace the percentage listed below of product(s);
Time after purchase 1-3 Years | Percentage Replaced 100%
Time after purchase 3-6 Years | Percentage Replaced 80%
Time after purchase 6-9 Years | Percentage Replaced 60%
Time after purchase 9-12 Years | Percentage Replaced 40%
Time after purchase 12-15 Years | Percentage Replaced 20%
Time after purchase >15 Years | Percentage Replaced 0%
For residential applications the warranty is not transferable or assignable and is provided only to the original purchaser of the product(s) in question.
Exclusions to Warranty:
Alpha Decking does not warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to:
(1) improper installation of product(s) and/or failure to abide by Alpha Decking’s installation guidelines, including but not limited to improper gapping and faults/damage due to improper handling or storage of the product;
(2) use of the product(s) beyond normal use and service conditions, or in an application not recommended by Alpha Decking’s guidelines and local building codes and products which were installed in violation of any applicable building codes;
(3) movement, distortion, collapse or settling of the ground or the supporting structure on which the product(s) are installed;
(4) any act of God (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air pollution, mold, mildew, etc.), staining from foreign substances (such as dirt, grease, oil, etc.), or normal weathering (defined as exposure to sunlight, weather and atmosphere which will cause any coloured surface to gradually fade, chalk, or accumulate dirt or stains);
(5) variations or changes in colour of the product(s);
(6) improper handling, storage, abuse or neglect of product(s) by Purchaser, the transferee or third parties;
(7) any products that have not been paid in full; or
(8) ordinary wear and tear.
(9) products damaged by a malfunction of any accessory products not provided by Alpha Decking with which the products are used or combined.
No person or entity is authorised by Alpha Decking to make and Alpha Decking shall not be bound by any statement or representation as to the quality or performance of the product(s) other than as contained in this warranty. This warranty may not be altered or amended except in a written instrument signed by Alpha Decking and Purchaser.
Alpha Decking installation guides are designed as a quick and simple guide. They may not cover every installation scenario envisaged. Since each installation is unique, the installation method used and/or the actual installation and its actual performance are the sole responsibility of the installer.
Alpha Decking recommends that all designs be reviewed by a licensed architect, or engineer before installation. Please ensure your plan and/or design meets building regulations and permission before you begin installation.
If you are unsure of the best practices, please use suitably qualified personnel to prevent injuries or accidents.
The exclusion or limitation of incidental or consequential damages is not allowed in some nations, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from nation to nation. Consumers have legal rights under applicable national legislation governing the sale of consumer goods. This warranty does not affect those rights.
Every claim under this warranty shall be deemed waived unless:
If there is any dispute over a claim of alleged defective products, Alpha Decking reserves the right to appoint a suitable representative, if deemed necessary, to inspect the products, and the decision of such representative shall be final and binding. Expenses incurred in appointment of a suitable representative may be charged to the purchaser at cost. If products are proved to be defective, any expenses will be refunded.
Alpha Decking reserves the right to request additional information in connection with the warranty claim.
You must tell us that you have a claim in writing, either by email or by recorded post to the following address: Email: firstname.lastname@example.org. Recorded post: Alpha Decking LTD, 1st Floor Office, 39-41 Church Street, Reigate, Surrey, RH2 0AD.
Your claim must include the following:
a. original proof of purchase of the Product
b. detailed statement explaining the defect
c. date of installation
d. address of installation
e. company name and address of installers of the Product
f. photographs of defect
g. photographs of the installation
h. photographs of the failed Product in situ
If any of the provisions in this warranty are determined to be invalid, illegal or unenforceable, the validity, legality and enforceability the rest of the provisions of this warranty shall be unaffected.
Full Warranty Information for Alpha Composite Decking can be found and downloaded here. You will also be emailed a copy once you place your order.