Privacy & Cookie Policy

Last updated: September 2025

At Alpha Decking Ltd (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This policy explains what information we collect, how we use it, the conditions under which we may share it, and your rights.

By using our website, you agree to the terms of this policy. We may update it from time to time, so please review it periodically.

If you have any questions about this policy or our data practices, you can contact us at:

Alpha Decking Ltd
1st Floor, 39–41 Church Street
Reigate, Surrey, RH2 0AD
Email: info@alphadecking.co.uk
Tel: 020 3011 1661

1. Information We Collect

We may collect personal information about you when you:

Use our website or submit forms (e.g. contact forms, warranty registration).
Communicate with us by phone, email, or otherwise.
Browse our website (certain technical data such as IP address, browser type, and pages visited may be collected automatically).

The personal data we collect may include:

Name, address, telephone number, and email address.
IP address and information about pages accessed and when.
Any other information you voluntarily provide (e.g. messages in forms).

2. How We Use Your Information

We use your information to:

Respond to enquiries and provide services you request.
Process warranty registrations or other submitted forms.
Seek feedback on our products and services.
Notify you about important changes to our services.
Send you marketing communications if you have opted in.
Improve our website and services through analytics and feedback.

We only retain personal data for as long as necessary to fulfil the purposes outlined above or to meet legal requirements.

3. Legal Basis for Processing

We process your personal data on the following bases:

Consent – when you have given clear permission (e.g. for marketing).
Contract – when processing is necessary to fulfil a request you make.
Legal obligation – when required by law.
Legitimate interests – where processing is necessary for our business purposes, provided these do not override your rights.

4. Who Has Access to Your Information

We will not sell or rent your information to third parties.
We will not share your information for marketing purposes with third parties.
We may share your data with trusted service providers working on our behalf (e.g. IT hosting, payment processors, delivery services).
We may disclose information where required by law, or in connection with legal proceedings.
In the event of a business transfer (e.g. sale or merger), your information may be transferred to the new owner, but your privacy rights will remain protected.

5. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request erasure of your data (“right to be forgotten”).
Restrict or object to processing in certain circumstances.
Request transfer of your data to another provider (“data portability”).
Withdraw consent at any time, where consent is the basis for processing.

Requests can be made by contacting us at info@alphadecking.co.uk. We will respond within one month. We do not charge a fee unless requests are excessive.

6. Security

We take security seriously. We use appropriate technical and organisational measures to protect personal data, including SSL encryption for data transmitted via our website.

Please note, no transmission over the internet can be guaranteed 100% secure. While we strive to protect your information, you provide it at your own risk.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies.

Necessary cookies enable core functions such as navigation and checkout.
Preferences, statistics, and marketing cookies help us improve the site, analyse traffic, and support advertising.

We use Cookiebot to manage consent.

You can give or withdraw consent through the cookie banner shown on first visit.
You can change your preferences at any time via the “Change cookie settings” link in our footer.
The live list of cookies in use is displayed in the Cookie Declaration below.

Cookie Declaration (automatically updated by Cookiebot):

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‍8. Links to Other Websites

Our website may contain links to other websites. This policy only applies to our website. We encourage you to read the privacy policies of other sites you visit.

9. International Transfers

Your data may be transferred outside the UK or European Economic Area. Where this occurs, we will ensure adequate safeguards are in place (such as standard contractual clauses) to protect your rights.

10. Policy Review

We keep this policy under regular review and update it as needed to reflect changes in law, technology, or our services.